Delivery & Returns
Your order will be sent using Royal Mail 1st or 2nd class post depending on which option you choose at the checkout page. For larger orders over 2kg in weight we use ParcelForce 48hr with the option to upgrade to a 24hr service.
An estimated delivery date is provided on the product and checkout pages and this will also be emailed to you in your order confirmation email.
We will email you an order despatch email with tracking information (if applicable) once your order has been posted.
International orders are shipped fully tracked and insured using Royal Mail International Tracked service. Once your order is shipped, we will email you an order despatch email which contains a link to track your package. Please refer to the tracking information for delivery updates.
Most orders typically take 6-8 business days to arrive from the date of despatch.
Important information for EU customers
The UK has now left the EU and it is the customers responsibility to pay any customs import duties or taxes that may be payable.
Personalised signs are custom made and designed by us so please allow some extra time for them to be made. If you request a design proof, we will email this to you and wait for your approval to be emailed back to us.
To avoid any delay with delivery please check your emails regularly and respond to the request for approval promptly. Failure to respond promptly will result in your order being delayed.
Delayed & Lost Items
Please remember that all delivery times are an estimate and are likely to increase during busy shopping periods. Auto Junk UK Ltd are not responsible for delays caused by our shipping partners which include, but are not limited to local postal delays, customs clearance delays or delays caused by miss-sorting.
For UK customers an order is only deemed to be lost after 10 business days have passed.
For international customers an order is only deemed to be lost after 25 business days have passed.
If your order hasn’t arrived within these timescales, a replacement will be sent.
Undeliverable & Returned Orders
If you miss a delivery, it is the customer’s responsibility to collect the package or rearrange delivery with the courier.
If an order is returned to us because the customer failed to take delivery, incorrect shipping information was supplied or you didn’t collect your package, then the customer must pay the return postage cost.
If you have received a damaged item, please email us clear pictures of the item and the packaging within 24-hours of receiving it to: firstname.lastname@example.org
Returns & Exchanges
If you would like to cancel or exchange your order then you must let us know in writing within 14 days of receiving your order.
It is the buyer’s responsibility to ensure any returned item is sent to us safely and we recommend using an insured delivery service. All postage costs paid by the buyer are non-refundable.
Some of our signs are made to order and as such we can only offer an exchange on these items.
All returns must be sent back to us within 7-days of delivery.
Personalised and clearance items are non-refundable.